BusinessWeek has release their result for best customer service 2010. Apple is now ranked 3rd in US for Customer Service! We all have heard stories on how Apple treat their customers, how responsive and how responsible the Genius are in Apple Store.
Not Surprisingly Apple took the 3rd place, but Apple actually ranking higher than Service-Oriented business like Hotels, eg Four Seasons and Ritz-Carlton Hotels. Impressive in my opinion, and hope that Apple’s Customer Service will continue to improve even with the growing market share.