PC World have published results for its annual reliability survey, gathering reports from over 79,000 users to access how happy and reliable for their beloved laptops brands. Once again, Apple is top in ranks in most of the categories. Quote from PC World: “Apple once again smoked the competition”.
Apple once again smoked the competition in the desktop, notebook, and smartphone categories, winning high praise from customers in all reliability and service categories. The Macintosh and iPhone maker did so well that virtually all its scores were above average. Apple’s only average scores were related to the company’s deftness at replacing failed notebook components, and in two areas pertaining to serious problems with the iPhone, the latter perhaps stemming from the iPhone 4’s well-publicized antenna issue that resulted in dropped calls for some users
Apple did very well in “Problem on Arrival”, “Any significant problem”, “Any core component problem”, “Overall satisfaction”, “Phone on Hold”, “Problem was never resolved” and “Service Experience”! It is 7 out of 8 of them! The only one that Apple did not as well is “Any failed component replaced” category.
I’m sure I am one of the happy customer of Apple as I have been loving my 13″ Macbook Pro for almost 2 years. The built was great and solid, fast and no problem at all, and many thanks to Snow Leopard for the speedy OS. I’m sure Apple’s customer service is still going to be the best around for many years to come. Cheers to Apple!